Ask us anything.We've probably written it down.

After every intervention you receive a photo report on WhatsApp: what was done, what we noticed, and what we recommend. You always know the exact state of your property — wherever you are.

No. Every quote is itemised and fixed before any work begins. If something unexpected appears on site, we send photos and a price — nothing is done without your written approval.

Keys are held under a signed protocol, every access is logged, and our company is fully insured. Only your dedicated manager and the assigned team can enter the property.

Yes — that's our favourite service. Tell us your flight, and you arrive to a cleaned villa, a balanced pool, fresh linen and a cool living room. Everything ready days before, verified the morning of.

Fully: guest communication, check-in and check-out, laundry and turnover, welcome preparation and post-stay inspection reports. You see every stay; you handle none of it.

Call the 24/7 line. A technician is dispatched the same day — usually within hours — and you receive photos of the intervention as it happens. No panic, no waiting for your next visit.

It depends on your plan: twice a month on Essentiel, weekly on Premium, and on-demand plus weekly on Prestige. After a storm or an alert we visit immediately, whatever the plan.

You receive photos, an explanation and a fixed price the same day — usually within the hour for urgent issues. Work starts only after your written approval, and you receive photos of the finished repair.

Yes. For anything beyond routine maintenance we scope the project, gather quotes from vetted contractors, supervise the site and send you progress reports — you stay in control from abroad.

Even more so. Rentals accelerate wear, and guests report faults late or never. Our routine catches what tenants miss — and protects your reviews as much as your asset.

Yes — recovery is our most requested first job. Depending on severity it takes three days to a week: shock treatment, filtration marathon, brushing and rebalancing. Then the weekly routine keeps it from ever happening again.

Weekly, year-round, on a fixed day. In peak summer or during rentals we can move to twice weekly; in winter the visit shifts to protection and equipment checks.

Yes. Small repairs happen during the routine visit. Bigger jobs (pump replacement, leak detection, resurfacing) are quoted with photos first, then handled end-to-end by our technicians.

We service chlorine, salt-electrolysis and hybrid systems, and can advise on converting. The measuring discipline is the same — only the chemistry changes.

Employees. Electricity, plumbing and AC are staffed in-house — trained on our checklists, in uniform, insured by us. For rare specialist jobs we bring vetted partners and supervise them on site.

On Premium and Prestige plans, the call-out itself is included — you pay only parts and any exceptional labour, quoted before work if the situation allows. Ad-hoc emergency rates are published in your contract, never invented at 3 a.m.

Yes — from LED relamping and smart thermostats to full AC replacement and solar pre-studies. We scope, quote, install and then maintain what we installed, which keeps the responsibility in one place: ours.

Keys are held under a signed protocol, every entry is logged, and only the assigned team can access the property. For emergencies, the duty technician's access is confirmed to you in real time on WhatsApp.

Airbnb and Booking.com primarily, plus direct bookings if you have a channel. Calendars are synchronised so double-bookings are impossible, and pricing follows the Marrakech season.

Polite but real screening, deposits where the platform allows, a house guide that sets expectations, and a full photo inspection after every stay. Damage is documented within hours and claimed immediately.

A percentage of rental revenue, agreed in advance — no earnings, no fee. Cleaning is billed to guests, not to you. The exact rate depends on the property and is fixed in writing after the free inspection.

Of course — it's your home. Block your dates in one message and we prepare the villa for you like any five-star arrival. Many owners alternate: family in the holidays, guests the rest of the year.

They are honest monthly baselines for a typical villa. Your exact quote follows the free inspection — a compact riad costs less, a 5,000 m² estate costs more. The quote you sign is then fixed: no indexing surprises, no small print.

Three months — maintenance only shows its value over time. After that, plans are monthly and you can upgrade, downgrade or pause for a renovation with 30 days' notice.

You get a quote first, always. One-off jobs (a repaint, a deep clean before a sale) are priced separately and appear on your report like everything else — photographed and itemised.

Anytime, with a month's notice. Owners often start Essentiel, move to Premium when they visit more, and to Prestige when they start renting. Your history and checklists follow you across plans.